●Services & Support
Expert help at every stage
From initial deployment to enterprise-scale operations, Fleetbase's services team is here to help you get the most out of your logistics platform — faster.
First-class deployment support on
AWSAmazon Web Services
GCPGoogle Cloud
AzureMicrosoft Azure
DODigitalOcean
Also supported: Hetzner, Linode, and any bare-metal or VPS server with Docker.
Professional Services
Our four core engagements — deploy Fleetbase, publish your customer app, publish your driver app, and build custom extensions tailored to your operation.
Self-Hosted Implementation
$2,500 one-time
We deploy Fleetbase on your own infrastructure — AWS, GCP, Azure, or bare metal. Includes CI/CD setup, configuration, custom branding, and a go-live handover session.
Deliverables
- Server deployment & configuration
- CI/CD pipeline setup
- Custom branding & white-labelling
- Environment hardening & SSL
- Go-live handover session
Storefront App Publishing
$2,500 one-time
White-label, build, configure, and submit a fully branded Storefront customer app on the App Store and Google Play — including payment gateway integration.
Deliverables
- Branded iOS + Android builds
- Custom logo, splash, icons & theme
- Payment gateway integration (Stripe, QPay, etc.)
- Push notification setup (APNs + FCM)
- App Store & Play Console submission
Navigator App Publishing
$2,500 one-time
White-label, build, configure, and submit a fully branded Navigator driver app on the App Store and Google Play. iOS and Android in one engagement.
Deliverables
- Branded iOS + Android builds
- Custom logo, splash, icons & theme
- Push notification setup (APNs + FCM)
- App Store & Play Console submission
- Build pipeline + handover
Custom Extension Development
Custom pricing
Our engineers build bespoke extensions, integrations, and workflows tailored to your operations — from custom dispatch logic to ERP/CRM connectors.
Deliverables
- Custom extension development
- ERP / CRM / WMS integrations
- Custom workflow automation
- Third-party API connectors
- Code review & documentation
Additional Services
Specialised engagements scoped per project — for teams that need help with specific operations beyond the core offerings above.
Data Migration
Custom pricing
Migrate from your legacy system to Fleetbase without data loss or operational downtime. We handle mapping, transformation, validation, and cutover.
Deliverables
- Legacy system data audit
- Data mapping & transformation
- Validation & reconciliation
- Zero-downtime cutover plan
- Post-migration support
Training & Onboarding
Custom pricing
Hands-on training sessions for your operations, dispatch, and IT teams — delivered remotely or on-site. Includes custom training materials.
Deliverables
- Role-based training sessions
- Custom training materials
- Admin & power user workshops
- Developer API training
- Recorded sessions for future staff
Security & Compliance Review
Custom pricing
A dedicated security review of your Fleetbase deployment — covering access controls, data handling, audit logs, and compliance with industry standards.
Deliverables
- Security configuration audit
- IAM & RBAC review
- Data handling assessment
- Compliance gap analysis
- Remediation recommendations
Performance Optimisation
Custom pricing
Tune your Fleetbase deployment for high-volume operations — database optimisation, caching strategies, API throughput, and infrastructure scaling.
Deliverables
- Performance baseline assessment
- Database query optimisation
- Caching layer configuration
- Infrastructure scaling plan
- Load testing & validation
Ongoing Support Plans
Choose the level of ongoing support that matches your team's capacity and ambition. All plans are available for both Cloud and Self-Hosted customers.
Community
Free
SLA: No SLA
Access our open-source community, documentation, and public forums.
Full documentation & guides
Discord community access
GitHub issue tracking
Public forum support
—Email support
—SLA guarantee
—Priority bug fixes
Auto Upgrades
$200/mo
SLA: No SLA
Automated security patches and limited email support for self-hosted deployments.
All Community features
Automatic security patches
Limited email support
—SLA guarantee
—Priority bug fixes
—Configuration assistance
Business
Popular$1,000/mo
SLA: 72-hour SLA
Email support with a 72-hour SLA, basic configuration help, and limited priority bug fixes.
All Community features
Email support (72h SLA)
Limited priority bug fixes
Basic configuration assistance
Automatic security patches
—Technical troubleshooting
—Private Discord channel
Developer
$3,500/mo
SLA: 24-hour SLA
Priority support with a 24-hour SLA, full technical troubleshooting, and a private Discord channel with the CTO.
All Business features
Email + Private Discord + Weekly Phone
24-hour SLA
Priority bug fixes
Full configuration assistance
Full technical troubleshooting
Private Discord with CTO
Fractional CTO
$5,000/mo
SLA: Dedicated
A dedicated Fleetbase engineer embedded in your team — proactive monitoring, release management, and 2-hour weekly calls with the CTO.
Dedicated engineer
2hr weekly calls with CTO
Proactive monitoring
Release management
Strategic quarterly reviews
PR reviews
Custom roadmap collaboration
Enterprise+
Custom
SLA: Full-time scalable
A scalable engineering team dedicated to your organisation — daily access, full roadmap collaboration, and enterprise-level oversight.
Scalable engineering team
Daily support access
Full roadmap collaboration
Dedicated full-stack team
Enterprise-level oversight
Team expansion available
Custom SLA
Need a full comparison? View the full pricing page
Not sure where to start?
Book a free 30-minute discovery call with our team. We'll understand your operations and recommend the right deployment, support tier, and services for your needs.