Managing Orders

Click an order in Storefront → Orders to open its panel. Everything about the order is on one scroll, most urgent first: what to do next, what needs attention, where it goes, what is in it and how it was paid. Less urgent sections are folded at the bottom.

Next step and due time

The top of the panel says what the store does next and when the order is due:

A booking shows its booked time instead of a due time, with Reschedule in the header. For other orders, the due time is the scheduled time, else the time the order was placed plus the store's preparation time plus the estimated drive (no drive for pickup orders). Preparation time comes from the store's options.prep_minutes and defaults to 20 minutes; there is no field for it in the console yet. Once the due time has passed, the line reads Was due … · N min late.

Print label next to the step opens the order's shipping label as a PDF in a new tab (for a booking it's in the header's ⋯ menu).

Alerts

Below the next step, banners list what needs attention. Each banner carries the action that resolves it:

Alerts stop once the order is completed, picked up, canceled, expired or failed.

Items

The Items section lists each line with its options, quantity and the item's note, and the section header counts the items and products. Every item is taken as packed and delivered; there is nothing to tick. While the order is open or ready, Mark unavailable flags a line the store can't supply: the line shows Out of stock, the Unavailable alert is raised, and the customer is told straight away with the order_item_unavailable notification (Mango Lassi is unavailable — the store will replace or remove it and adjust the total). Available again clears it. Edit items opens the edit form at the items.

Item state is kept on each item (meta.unavailable, meta.note) and is visible to the apps: the Storefront app strikes unavailable items through and labels substitutes.

Payment line

Under the items, one line sums up the payment status, for example:

• Paid $24.50 by Card (Stripe) · nothing to collect
• Cash on delivery · $18.00 to collect
• Paid $24.50 by Card (Stripe) · $3.00 refunded
• Paid $24.50 by QPay · $4.00 still due
• Not paid yet · $24.50

Messages and comments

The Messages section holds the store's conversation with the customer and a read-only view of the customer's conversation with the driver. See Order Messages.

The Comments section is for notes about the order. With core-api v1.6.69, comments written in the console are internal: they don't reach the customer's or the driver's apps. See Comments.

Folded sections

Activity (every step, edit, payment change and message, newest first), tracking, order details, customer insights (how many orders the customer has placed with the store, and their last message), store, other orders from the same checkout, metadata, documents, and any sections registered by other extensions are folded at the bottom of the panel. Click a section's title to open it.

Cancelling an order

Click Cancel Order in the panel's actions.

The refund runs first: if the gateway refuses it, the order is not canceled and the error is shown, so you can try again or handle it another way. A canceled order also:

• releases its promotion uses, so the customer can use those promotions again;
• puts its items back in stock when the products track stock;
• sends the customer the order_canceled notification with the reason and what happens to their money (a refund, or the store credit code). A canceled booking gets the booking's step notification instead.

Finished orders (completed, picked up, canceled, expired, failed) can't be canceled.